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DELIVERY

What are my delivery options and how much does it cost?

  • Standard delivery to ST Luke's College reception, free of charge

  • Delivery to your door at a flat rate. The delivery fee is added at checkout.

When will my order be delivered?

  • Orders will be delivered to ST Luke's once a week

  • Available for collection from reception every Friday

  • Deliveries to your door will take between 2–3 business days

  • You will receive the relevant tracking information

I have a delivery question not listed here. Can you help?

  • Please complete the form on our "Contact Us" page
  • One of our friendly online shopping assistants will be in touch to help.

RETURNS

How do I log a return/exchange or query missing items?

  • Go to "My Account"
  • Click on "Orders"
  • Click on "return"
  • Complete the request and await further instruction
  • Please note: only delivered orders within 7 days of receipt will be eligible for return
  • Once your return is approved:
    1. Print or write down the return reference.
    2. Attach it securely to the item being returned.
    3. Return the item to St Luke's College Reception, sealed and clearly labelled with your return reference number.

What is the status of my return?

  • We’ll keep you updated on the progress of your return via email
  • To ensure we have the correct contact details, update your Personal Details in the "Account Details" section of your profile

What do I do if the item I received is not what I ordered or is damaged/faulty?

  • We do our best to ensure all items arrive in good condition, and we’re sorry if that’s not been the case
  • First, check if your order qualifies under our Returns Policy
  • If it does, log a return through your order history

I have a returns question that is not listed here. Can you help?

  • Please complete the form on our Contact Us page
  • One of our friendly online shopping assistants will be in touch to help.

REFUNDS

How do I get a refund instead of credit?

  • Refunds will only be issued in limited situations as all uniform must be replaced from the online shop.
  • Please reach out and we will assess your situation.

When Will I receive My Refund?

  • Refunds are usually processed within 3-5 working days, depending on your bank's processing time.

I have a refunds question that is not listed here. Can you help?

  • Please complete the form on our Contact Us page and one of our friendly online shopping assistants will be in touch to help.

PAYMENT

What payment options are available?

  • Payments are procesed via our secure online payment gateway:
    • Credit Card
    • Instant EFT
    • No cash will be accepted.